The AI For Maximo, Your Technicians Will Actually Use

Across asset-intensive industries like manufacturing, utilities, facilities, and life sciences, maintenance teams are under more pressure than ever. Assets are getting more complex. Experienced technicians are retiring. And the gap between what needs to be done and what gets done is quietly widening.

AI is being offered as the answer. But for most maintenance teams, the AI conversation has felt distant, something that happens in boardrooms and tech conferences, not on the shop floor at 6am.

We've Been Talking About AI in the Wrong Way

For years, the conversation about AI in enterprise has been dominated by two camps: the optimists who promise it'll change everything, and the sceptics who say it's just hype dressed up in new language.

Maintenance teams, for the most part, have sat this conversation out. They've seen too many "digital transformation" projects arrive with enormous fanfare and leave with half-finished implementations and zero adoption on the shop floor.

But something genuinely different is happening now. AI is no longer something that lives in a data center and produces a report that someone reads in a meeting room. It's showing up in the hands of the technician, at the asset, in the moment they need it most. And that changes everything about how useful it actually is.

Meet the Technician Who No Longer Has to Know Everything

Here's a reality of modern maintenance that doesn't get talked about enough: the workforce is getting younger, and the assets aren't getting simpler.

Organisations report significant reductions in downtime Industry data tells us that technicians currently spend nearly 60% of their time on research and documentation, hunting through manuals, chasing historical records, and trying to find out what was done last time.

This is exactly where EAM360's AI assistant AskMai comes into the picture.

A junior technician standing in front of equipment they haven't worked on before can simply ask AskMai in simple English by sharing the Manuals and asking questions to it.

Technician: What's the standard torque setting for this model?? Has this asset had this issue before, and what fixed it??

Get the answer in seconds, pulled from the asset's full history and relevant documentation.

First-time fix rates go up. Callbacks go down. Supervisors stop getting pinged for questions they've answered a hundred times. The knowledge that used to live in one expert's head is now accessible to the entire team.

AI That Respects the Technician

Here's what gets missed in most AI conversations: the organizations winning on asset reliability aren't replacing their maintenance teams with technology. They're making their teams more capable.

The deeper win is cultural. When technicians have tools that actually work in their reality, offline, hands-free, in plain language, they trust them. And when they trust them, they use them. And when they use them, the data gets better, the insights get sharper, and the whole operation quietly becomes more intelligent over time.

EAM360 brings advanced AI where it matters most, in the hands of your technicians.
An AI-powered platform, purpose-built for asset-intensive industries.