EAM360 Public Utilities Case Study
Sedin modernized asset management for a major U.S. water utility, enhancing mobile productivity and operational efficiency through upgraded solutions.
A prominent regional water and wastewater utility provider in the United States, this organization plays a vital role in delivering essential services across a vast 18,000-square-mile river basin. Known for operating advanced wastewater treatment systems and critical infrastructure, the utility serves multiple counties through its network of regional plants. The initial rollout of the asset management solution began at a major 24 MGD wastewater treatment facility and is now expanding across its other locations and departments.
Top Challenges
The client loaded the metadata, which caused several issues during the Database Configuration process. We analyzed and resolved these issues promptly. We also ensured minimal downtime while setting up the Production Environment with data, thanks to our well-defined plan for Production setup and data loading activities.
The updated version of the EAM360 Technician App was released on time, addressing the issues reported in the previous version. We followed the same interface approach as used in Maximo 7.6, but with a key enhancement, interface file transfers were configured through an S3 bucket instead of using traditional folder- or FTP-based methods.
| Industry | Utilities |
| Specialties | Water & Wastewater Treatment, Regional Infrastructure |
| Location | United States (Texas) |
Sedin steps in
Sedin played a pivotal role in streamlining the client’s asset management transformation by delivering a robust IBM MAS implementation. The team introduced enhanced mobile solutions, secure integrations, and process automation to overcome critical operational challenges.
- The EAM360 Technician App was upgraded to version 3.1, resolving previously reported issues and improving mobile workforce productivity through enhanced features and stability.
- Seamless integration was established between IBM MAS and the Lawson system to ensure smooth data exchange and streamline business processes, especially around procurement and finance.
- Active Directory was set up to support SAML-based Single Sign-On (SSO), in close coordination between Naviam and TRA. Several authentication-related issues were identified and promptly resolved, ensuring secure and centralized user access.
- MAS Core was leveraged to load users in bulk, significantly reducing manual effort and accelerating the onboarding process.
- While following the proven integration approach from Maximo 7.6, the new solution utilized S3 buckets for interface file transfers, replacing traditional folder/FTP methods. This improved reliability, scalability, and security of the integration layer.
- Well-Prepared Project Plan & Close Coordination: A detailed and realistic project plan was prepared and followed, ensuring all milestones were met on time.
Solution Components
- IBM Maximo Application Suite (MAS) – SaaS Deployment
- IBM Cloud Object Storage (OS) – S3 Bucket for document storage
- EAM360 Mobile Technician App – Version 3.1
- Integration with Infor Lawson ERP System for seamless data exchange
- Interface file transfer via IBM Cloud OS S3 instead of traditional FTP
- SAML-based Single Sign-On (SSO) using Active Directory
Driving impact with tangible results
- Faster Deployment: Reused Development environment data to reduce Production setup time.
- Mobile Productivity Boost: Technicians benefited from an enhanced EAM360 app with improved stability and usability.
- Secure & Centralized Access: Implemented SAML SSO, ensuring streamlined and secure user authentication.
- Scalable Integration: Upgraded interface architecture using S3 buckets for higher performance and reliability.
- Operational Efficiency: Day-to-day issues were addressed promptly, ensuring minimal disruptions during go-live
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