Maximo Facility Management Case Study

A flagship property of a US-based global hospitality group, the integrated resort is known for its luxury accommodations, large events, and high-availability operations. With thousands of hotel rooms and essential facilities to manage, the client's asset management system is crucial for ensuring smooth operations and guest satisfaction.

Top challenges:

The client had long used an on-premise IBM Maximo 7.6 instance. Over time, its complexity and technical limits reduced efficiency and responsiveness. Specific challenges include:

• Aging infrastructure: Outdated servers required constant maintenance, adding unnecessary costs and effort.

• Huge Data Volumes: More than 200 GB of operational data and another 280 GB of document attachments had to be migrated safely.

• Complex Customizations: Heavy Java-based customizations that were incompatible with MAS architecture.

• Integration Challenges: Critical connections with SAP Ariba, ServiceNow, and other systems had to remain fully operational without interruptions.

• Demand for near-zero downtime: Due to the client’s 24x7 hospitality operations, business interruption or extended downtime was not permissible.

• Outdated mobile platform: The previously deployed Maximo Anywhere platform had been decommissioned, necessitating a modern mobile-friendly architecture integrated with the new MAS solution.

Sedin steps in

Sedin Technologies, the parent company of EAM360, executed a full-stack modernization by upgrading the client's legacy Maximo environment to the IBM Maximo Application Suite (MAS) on IBM SaaS, delivering a more scalable, secure, and integrated EAM foundation.

• Migrated the database from SQL Server to IBM DB2, aligning with IBM MAS SaaS’s optimal standards and improving data management efficiency.
• Transitioned over 280 GB of attachments from legacy storage to AWS S3, ensuring secure, scalable, and efficient access through S3-compatible formats.
• Systematically converted more than 40 Java customizations into flexible, future-proof, MAS-compatible automation scripts, significantly reducing technical debt.
• Redesigned and tested all interfaces (SAP Ariba, ServiceNow, FCS, Ambiance) to ensure seamless continuity of business processes, enhancing operational efficiency and integration reliability.
• Utilized a meticulous delta data load strategy, successfully limiting downtime to a precise 6-hour window, thus ensuring zero disruption to business-critical operations.
• Deployed single sign-on (SSO) and SCIM-based identity management integrated with Azure Active Directory, enhancing security compliance and simplifying user management.

Solution components

• IBM Maximo Application Suite (IBM MAS SaaS)
• AWS S3 Storage
• Integrations – Interfaces with SAP Ariba, ServiceNow, FCS, and Ambiance.
• Azure Active Directory (SSO & SCIM)
• EAM360 Mobile App

Driving impact with tangible results

After the upgrade, the system was easier to use, faster, and better integrated. The mobile apps worked smoothly offline, and the team was able to complete tasks without any hassle. Following are a few key benefits experienced by the client after the deployment of our solution:

• Transitioning to a modern SaaS model reduced infrastructure complexity and improved long-term scalability, reliability, and resilience.
• Reduction in technical debt and infrastructure overhead translated directly to cost efficiencies and resource optimization.
• Improved integrations, eliminating duplicate entries and simplifying data flows.
• Achieved an impressive 6-hour migration window with zero operational disruption.
• Enhanced security with easy-to-manage user access via Azure AD.
• MAS SaaS provides a robust platform ready for IoT and AI initiatives. EAM360 mobile app integration provides additional readiness for digital transformation initiatives, enabling real-time field execution.