MAS Facility Management Case Study
Sedin Technologies, the parent company of EAM360, implemented a globally integrated, cloud-based Enterprise Asset Management solution by upgrading and migrating from Maximo 7.6.0.9 on-premises to IBM Maximo Application Suite (MAS) SaaS, ensuring continuity of business operations during the transition to a modern, scalable cloud platform.
The Client is a leading developer, owner, and operator of integrated resort properties in Macao, China, operating in the hospitality, tourism, entertainment, and gaming industries. The Client operates multiple large-scale integrated resorts that include luxury hotels, casinos, convention and exhibition centers, retail malls, entertainment venues, theaters, dining outlets, and transportation services, supporting millions of visitors annually. The organization is listed on the Hong Kong Stock Exchange and is a majority-owned subsidiary of a global hospitality and resort operator.
Top Challenges
The client faced several operational, technical, and scalability challenges while operating a heavily customized on-premises Maximo environment across multiple sites. They were:
- On-premises IBM Maximo 7.6.0.9 deployed across multiple sites with growing scalability limitations.
- Inefficient work management processes with uncontrolled workflows and low labor accuracy.
- Large volumes of inconsistent master and transactional data across sites.
- Database transition from Microsoft SQL Server to IBM DB2 for MAS SaaS.
- Only 6 hours of available downtime for production migration.
- More than 3000 active users on legacy Maximo.
- Cloned Service Request applications across roles causing inconsistent user experience.
- Excessive customization and repurposed out-of-the-box fields.
- Integration modernization required for SAP-MM and FCS systems.
| Industry | Facility Management |
| Specialties | Hospitality |
| Location | China |
Sedin Steps In
Sedin led a phased, low-risk transformation approach to modernize the Maximo environment while maintaining uninterrupted operations.
Key initiatives included:
- Phased upgrade and migration of 5 client sites to IBM MAS SaaS.
- Alignment with Global Standards across configurations and processes.
- Large-scale data cleansing, transformation, and migration.
- Rationalization of cloned applications and UI standardization.
- Re-engineering workflows for CM, PM, ISP, and support work types.
- Integration modernization with SAP-MM and FCS using REST APIs.
- Removal of unnecessary customizations and adoption of out-of-the-box MAS capabilities.
- Multilingual training (English and Cantonese) for over 100 key users.
Solution Components
- IBM Maximo Application Suite (MAS) – SaaS
- Centralized, cloud-hosted EAM platform
- Integration with SAP-MM, FCS, and Azure AD (SCIM)
- Secure authentication using SAML and Azure AD IdP
- SaaS architecture with QA and PROD environments
- OCP 4.17, Linux OS, IBM DB2 11.5
Driving Impact with Tangible Results
The transformation delivered measurable business value by standardizing processes, improving operational control, and establishing a scalable, cloud-based EAM foundation aligned with the client’s global strategy.
- Successful migration of all five sites with only 6 hours of downtime.
- Improved operational control through standardized workflows and approvals.
- Reduced legacy dependency and enhanced platform stability.
- Improved audit readiness and decision-making through standardized data.
- Scalable, secure, and future-ready EAM foundation aligned with global strategy.
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